Returns & Exchanges
At Mesmerize, we want you to be completely captivated by your purchase, which is why we offer a seamless 30-day return policy for all unworn and tagged items. If your new fashion piece isn't the perfect fit, we are here to ensure your exchange or refund is handled with elegance and ease.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare Your Package
Place the original items with all designer tags attached into the original shipping box or a secure mailer of your choice.
Attach the Label
Print the prepaid shipping label provided via email and affix it securely to the outside of your package, ensuring old labels are covered.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking receipt; we will notify you once your refund or exchange has been processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing