Frequently Asked Questions
Everything you need to know about your Mesmerize shopping experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take 7-14 business days depending on your location and customs processing.
What is your return policy for fashion items?
We offer a 30-day return policy for all unworn, unwashed items with original tags still attached. Please note that for hygiene reasons, earrings and swimwear are final sale.
How do I know which size to order?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Do you offer international shipping?
Yes, Mesmerize ships to over 50 countries worldwide. Shipping costs and delivery windows are calculated at checkout based on your specific destination.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
How should I care for my Mesmerize garments?
To ensure longevity, we recommend following the care label instructions on each garment. Most of our delicate pieces prefer a cold hand wash and being laid flat to dry.